This is how a recall service provides compassionate patient care

Artificial Intelligence (AI) can’t replace the human touch. National Recalls knows it’s important for patients to hear a real voice at the other end of the phone – not just a bot or a menu of options. Read on to see how a recall service can provide the caring, personalized approach that patients need.

Setting the patient at ease

Like any good healthcare practitioner, a skilled recall service knows they are dealing with matters that are of great concern to the patient – and often ones that cause them distress. They may not be able to solve the problem instantly, but they can provide a compassionate voice that lets someone know the situation is being worked on. Whether it’s confirming an appointment or leaving an important message for the doctor, a recall service makes patients feel at ease.

Protecting their privacy

An equally key part of having a sensitive approach toward patient care is safeguarding a patient’s privacy. This can be crucial for both doctor and patient, since there are numerous regulations in place to see that privacy is assured. If they are broken, it can be embarrassing for the patient, and put the physician’s practice or career at risk. A recall service knows how to handle delicate patient information – without letting it fall into the wrong hands.

Making sense of billing

Medical billing can be confusing – so much that it may bring patients to tears! However, when the office is closed, a recall service can still help solve many common billing issues. From obtaining precertifications to determining coverage, patients can hang up the phone with the peace of mind that comes from having their most important financial questions answered.

Do you need help with patient care?

Patients who are feel a connection with their doctor’s practice are more likely to be satisfied with their healthcare overall. If you want help supplying this connection to your patients, talk to National Recalls today about how we can help.