If you’re a doctor or dentist, you know that stagnation means death to your business. But what you may not realize is why your office staff is at the heart of that business, and that helping them can pump new life into your practice. This blog... (Read More)

As your employees continue to fulfill their responsibilities, you may wonder if they are really happy with their jobs. Some employees voice their frustration, but more often than not, employees really don't let their employers, managers or... (Read More)

In the customer service industry, there’s a long-standing mantra: The customer is always right. While that principle has its place, focusing solely on customer satisfaction without considering the employee experience is a short-sighted strategy... (Read More)

Do you have an employee who never seems to show up to work, meetings or other company events on time? Regardless of the frequency and severity of the tardiness, chronic lateness should be managed effectively to avoid upsetting other members of the... (Read More)

In today’s fast-paced healthcare environment, it’s easy to focus on the clinical aspects of patient care while overlooking one of the most important touchpoints: the front desk staff who answer the phones. For many patients, their first... (Read More)

Gym memberships. Yoga classes. Weight loss competitions. Support groups for smokers wanting to quit. If you're looking for ways to increase employee productivity and create a more health-minded corporate culture, you may want to consider the... (Read More)

In the healthcare industry, providing excellent patient care doesn’t begin and end in the exam room. It’s often the interactions that happen outside the office—before, between, and after appointments—that define a patient’s overall... (Read More)

Your employees are productive and do everything you tell them to do. But are they happy? Will your best and brightest work as hard as they can and stick with you or will they leave at the next opportunity? Gallup research shows that the majority of... (Read More)

In the fast-paced world of healthcare, effective communication plays a pivotal role in ensuring the success of medical practices. For individuals responsible for making phone calls on behalf of medical practices, mastering phone etiquette and... (Read More)

Running a business is no small feat. If you ask the U.S. Small Business Administration, they'll tell you one-third of all new businesses fail in the first two years. If you let them continue, they'll say half of all new businesses make it four... (Read More)