Do you have an employee who never seems to show up to work, meetings or other company events on time? Regardless of the frequency and severity of the tardiness, chronic lateness should be managed effectively to avoid upsetting other members of the... (Read More)

In today’s fast-paced healthcare environment, it’s easy to focus on the clinical aspects of patient care while overlooking one of the most important touchpoints: the front desk staff who answer the phones. For many patients, their first... (Read More)

Gym memberships. Yoga classes. Weight loss competitions. Support groups for smokers wanting to quit. If you're looking for ways to increase employee productivity and create a more health-minded corporate culture, you may want to consider the... (Read More)

In the healthcare industry, providing excellent patient care doesn’t begin and end in the exam room. It’s often the interactions that happen outside the office—before, between, and after appointments—that define a patient’s overall... (Read More)

Your employees are productive and do everything you tell them to do. But are they happy? Will your best and brightest work as hard as they can and stick with you or will they leave at the next opportunity? Gallup research shows that the majority of... (Read More)

In the fast-paced world of healthcare, effective communication plays a pivotal role in ensuring the success of medical practices. For individuals responsible for making phone calls on behalf of medical practices, mastering phone etiquette and... (Read More)

Running a business is no small feat. If you ask the U.S. Small Business Administration, they'll tell you one-third of all new businesses fail in the first two years. If you let them continue, they'll say half of all new businesses make it four... (Read More)

If you're a doctor or dentist, you understand that stagnation is the enemy of growth. The healthcare landscape is always evolving, and so too must your practice to keep up with the competition and patient demands. But did you know that a significant... (Read More)

Time management is one of the most crucial skills you can develop to increase your efficiency and productivity, no matter what industry you're working in. Optimizing your work style in the little things can lead to big changes for you and your team... (Read More)

Medical professionals are busy people, and that means their offices are busy places. It is important that your office staff is able to focus on providing the best in service and care when patients come into your facility. A lot is happening for both... (Read More)