In the fast-paced world of healthcare, effective communication plays a pivotal role in ensuring the success of medical practices. For individuals responsible for making phone calls on behalf of medical practices, mastering phone etiquette and... (Read More)

Research tells us that as a society, we aren't such great listeners. Too often, we’re so focused on what we’re going to say next that we don't take the time to really hear what others have to tell us. As a business leader, though, being a... (Read More)

Medical professionals are busy people, and that means their offices are busy places. It is important that your office staff is able to focus on providing the best in service and care when patients come into your facility. A lot is happening for both... (Read More)

Distraction is the enemy of productivity. While technology has greatly increased our ability to connect with customers, as well as people across our business, it has also driven us to distraction in productivity-crushing amounts. While productivity... (Read More)

In the realm of running a medical practice, as in most facets of life, staying organized is the compass that guides you towards your objectives. While organization may come naturally to a fortunate few, for the majority, it's a skill honed through... (Read More)

As your employees continue to fulfill their responsibilities, you may wonder if they are really happy with their jobs. Some employees voice their frustration, but more often than not, employees really don't let their employers, managers or... (Read More)

It is most likely that if you are considering a call service, you envision one person answering the phones while you and your staff are at lunch. But there is so much more to it than that. In most medical practices, recalls are crucial, but you may... (Read More)

Many employers don't realize that employees' feelings about the companies they work for are often shaped in the first weeks and months on the job. It's a critical window of time for employees to find out about the companies they work for and whether... (Read More)

When running a medical practice, there are a lot of different elements to consider: what management software to use, how many patients can be seen per day, how to bill and more. Although some of these decisions may seem arbitrary, remember that it... (Read More)

According to recent studies, at least one-third of employees have likely engaged in workplace romances. Although employers generally disprove of workplace relationships, they're still bound to happen since employees are together for the majority of... (Read More)