How do you know if your medical practice needs a call service?

You’ve heard about the benefits of having a call service for your medical practice. However, you’re still on the fence about whether such a service is really necessary. Below are a few signs your practice is begging for some out-of-office customer support!

You’re always on the phone

Do you find yourself taking phone calls for non-medical matters more than you actually practice medicine? Perhaps it’s to confirm appointments because your office manager called out or to battle an insurance company for payment. If you’re fielding calls more than you’re fielding patients, it may be time to get a call service.

Your staff’s productivity has gone way down

If your staff is unable to file reports, get lab results and handle patients presently in the office, a call service may be exactly what you need. A call center can answer simple questions for patients, make appointments, confirm insurance and otherwise free up your staff’s time.

Patient complaints are increasing

Phone lines are tied up, patient frustration is increasing and you’re losing referrals. It’s understandable; patients want to feel valued and they want their concerns to be heard. With a call service, your patients know your practice is always there for them – even if you can’t be there in person.