Here’s what doctors can learn from hospitals

If you’ve seen a change in hospitals in the past few years, you’re not alone. They’ve taken a lot of their cue from big box retail stores and hospitality organizations across the country. Offering everything from coffee shops to after-stay questionnaires, today’s hospital is all about customer service. And as a doctor, you can’t afford to be far behind.

Customer service skills affect the bottom line

Providing good customer service may not seem like priority number one if you’re providing urgent care. But if the majority of your services don’t fall under the “emergency” heading, patients are likely to remember your bedside manner when it comes time to book their next appointment. Your skills in this area – just like hospital staff’s – can mean the difference between “repeat customers” or not.

You don’t have to provide great customer service alone

Between helping patients and dealing with insurance companies, you and your office staff may not have a lot of time to buff up on customer service skills. But that’s okay. You don’t have to play the customer service game alone. There are companies, like National Recalls, that can take some of it off your plate. Why not get in touch with them today?