Happier patients, higher revenues

Your phones are ringing off the hook. Are you and your staff feeling the pressure? At National Recalls, we’re here to help. Rather than struggling to keep up with inbound and outbound calls, we can help your staff to focus fully on the patients in your office, increasing patient satisfaction, creating more efficient appointments and increasing revenues. Here’s how working with us can help:

Reducing/eliminating no-shows. Are no-shows an issue in your practice? Patients that don’t show up for scheduled appointments — in person or virtually — waste precious time and resources. We can call each of your patients 24 to 48 hours before their scheduled appointment to remind them of their appointment day/time. We will then either confirm or, if need be, reschedule.

Reducing the number of patients who go to voicemail. Studies show that most people hate leaving voicemail messages. It’s also an ineffective method of communication. Forward your incoming calls to us during the lunch hour or other times your staff is unavailable. We will gladly answer your incoming calls in any manner you desire, increasing the level of customer service your practice provides and boosting efficiency.

Scheduling annual exams. We can call your patients to schedule their appointments a month or so before they are due for their annual checkup. Your patients will appreciate the reminder. And your staff will be free to devote their time to existing patients. When done efficiently, recalls provide a fuller schedule and generate increased revenue.

Turning pre-appointments into real appointments. Does your practice utilize pre-appointments? We can call each pre-appointment 1-3 weeks ahead of time to confirm the time and date that was selected as long as a year ago will still work with the patient’s schedule. We will then try reaching any patients that we were initially unable to get a hold of as their appointment date approaches. This helps reduces the risk of no-shows and allows the opportunity for patients to reschedule if they need to.

Helping you gauge patient satisfaction. National Recalls can conduct Patient Satisfaction Surveys on your behalf, and calculate your practice’s Net Promoter Score. Studies show that patient satisfaction can affect —positively or negatively —a practice’s patient retention rate, revenues, profits and even medical malpractice claims rates. The quality of care you provide and your communication with patients matters a great deal, but so does the interaction patients have with your office staff. Patient Satisfaction Surveys can help you pinpoint areas in which you and your staff need to improve. Surveys show that many times, physicians are unaware of how they are falling short in terms of patient communication and service until a patient leaves a bad review online. Online reviews matter, and you don’t want just one patient who was forced to remain on hold for 10 minutes to leave a bad review that will cause many prospective patients to think twice about scheduling an appointment with you.

Learn more about us — and how we can help your practice — by visiting our website: http://nationalrecalls.com