A great patient experience, made easier

Is your practice conducting patient satisfaction surveys? It should be. Feedback is critically important because it helps you better understand the patient experience — from the patient’s point of view. It’s a key part of delivering a top-notch patient experience and retaining your patient base.

At National Recalls, we conduct patient satisfaction surveys for a wide variety of practices. We ask a list of questions about each patient’s experience during their last visit. The outcome of each question and any additional comments are then compiled into a summary that is sent to the office and calculates your office’s Net Promoter Score, or NPS. In a nutshell, Net Promoter Score measures overall patient satisfaction and how willing your patients are to recommend you to other people. The information that goes into building your practice’s Net Promoter Score can help you improve your patient experience.

We don’t only handle patient satisfaction surveys. We offer a variety of services that will help you provide a better experience for your patients and boost your customer satisfaction ratings. We can answer and handle your incoming calls in any manner you desire so that customers don’t have to wait on hold, deal with an automated system or have the phone ring … and ring and ring. We also can handle a variety of customer outreach tasks, such as calling to schedule and confirm appointments. We can help your office staff focus on patients who are in your office and making sure their visits are pleasant and efficient.

Our Patient Reactivation system is designed to recall your patients by mining your database for patients who have not been seen in as many as two to 10 years. Aside from scheduling appointments with these inactive patients, the information gathered from these calls can be useful for practices trying to increase their level of patient satisfaction by helping them identify reasons patients go elsewhere for medical services.

At National Recalls, we’re here to make your practice more customer-friendly, efficient and profitable. Want to learn more? Let’s talk about how we can help your practice deliver a top-notch patient experience. Call us today at (888) 770-3307.