If you’ve been considering a call service for your practice, you’re probably thinking of one person who answers phones while you and the staff are at lunch. But there’s so much more to it than that. If your practice is like most medical... (Read More)

In the healthcare industry, transparency is at a premium for patients and providers. The more we know about prices and quality, the more confident we become in our ability to make decisions. This is even truer when it comes to healthcare, where our... (Read More)

There's so much to do each day in a typical medical or dental practice. Appointment scheduling, reminder calls, insurance verifications, incoming calls, patient communication and more can take up a lot of your employees' time. At National Recalls... (Read More)

Oprah's latest special illustrates the link between race and healthcare. Read more about it here: https://www.cbsnews.com/news/oprah-winfrey-the-color-of-care-on-racial-inequalities-in-health-care/ (Read More)

If you surveyed your customers or clients, what would they say about your company and its customer service? Customer service is a vital part of any business and plays a large role in customer/client retention. A company that provides great customer... (Read More)

Treating patients with respect, patience and understanding is fundamental to a successful healthcare experience for all parties involved. At the core of this experience is clear and effective communication. Sounds simple enough, right? In truth... (Read More)

Do you believe that your skills, intelligence and abilities can be developed over time? Or do you believe that your talents are mostly fixed, meaning that if you're not really good at something now, you probably won't ever be great at it? These... (Read More)

Perhaps thanks to TV drama, it's becoming a bit of a cliche´: the tired young doctor sneaking a few minutes of precious sleep in a broom closet. TV trope or not, it's true. Physicians and residents simply aren't getting enough sleep, regardless of... (Read More)

Every year, it seems new technological breakthroughs become a part of the healthcare climate. And with 2022, that’s no exception. The past year taught us a lot. We learned how to manage remote and in-person work, monitor developing changes in... (Read More)