According to recent studies, at least one-third of employees have likely engaged in workplace romances. Although employers generally disprove of workplace relationships, they're still bound to happen since employees are together for the majority of... (Read More)

Discovering the variance between different types of insurance coverage and what you can be reimbursed for is always an eye-opener. There are plenty of rules and variations among insurance companies for most treatments. This is especially true for... (Read More)

The psychological concept of self-determination theory has been widely studied and practiced in academics and science, but it also has several useful strategies to offer leaders in the workplace. In a nutshell, self-determination theory refers to... (Read More)

In working with a customer base, there can always be different ways to provide a touch point. They may be for individual needs, but the result is likely the same - to provide patient care and keep the lines of communication going. We wanted to... (Read More)

Have you fallen into the habit of sending e-mails to communicate with our employees — even if they are just a few steps away from you? Perhaps it is time to rethink your reliance on technology to communicate with your team. Although most people... (Read More)

In recent years, stakeholders have introduced solutions to curb the number of violations of the Health Insurance Portability and Accountability Act. At the same time, every medical office should be careful with aspects of HIPAA as they continue to... (Read More)

Dishonesty is a common human trait and everyone has lied at least a few times in their lives. In the workplace, however, dishonesty can create serious problems. If you're struggling with an employee who is dishonest with you and members of their... (Read More)

Using an outsourced calling service is, at its very core, providing relief to medical staff who want to focus on providing patient care and customer service. What the company brings to the table to meet that goal makes it stand out among... (Read More)

Are you a leader known for your kindness? It's the hallmark of an incredible personal leadership brand. Helping and supporting others can help them understand who you are and what you stand for. Consider the colleague or friend who is always... (Read More)