In recent years, stakeholders have introduced solutions to curb the number of violations of the Health Insurance Portability and Accountability Act. At the same time, every medical office should be careful with aspects of HIPAA as they continue to... (Read More)

Dishonesty is a common human trait and everyone has lied at least a few times in their lives. In the workplace, however, dishonesty can create serious problems. If you're struggling with an employee who is dishonest with you and members of their... (Read More)

Using an outsourced calling service is, at its very core, providing relief to medical staff who want to focus on providing patient care and customer service. What the company brings to the table to meet that goal makes it stand out among... (Read More)

Are you a leader known for your kindness? It's the hallmark of an incredible personal leadership brand. Helping and supporting others can help them understand who you are and what you stand for. Consider the colleague or friend who is always... (Read More)

As your medical practice becomes more and more successful, you may see opportunities to grow your practice even more and pursue different avenues to expanding your practice. There are many ways to grow your practice, and some may be better for your... (Read More)

Being the best manager you can be means bringing your best self into the office every day. Here are some things to remember to help you unlock your true leadership potential. Never stop learning. Whether it’s an annual conference and seminar... (Read More)

No-show rates can wreak havoc, not just on your bottom line, but also on the morale and peace of mind of your staff. This is where having a system in place to remind patients of their appointment with ample time to reschedule can be valuable. The... (Read More)

When running a medical practice, there are a lot of different elements to consider: what management software to use, how many patients can be seen per day, how to bill and more. Some of these decisions may seem arbitrary, but it's important to... (Read More)

Do you have an employee who never seems to show up to work, meetings or other company events on time? Regardless of the frequency and severity of the tardiness, chronic lateness should be managed effectively to avoid upsetting other members of the... (Read More)