As your employees continue to fulfill their responsibilities, you may wonder if they are really happy with their jobs. Some employees voice their frustration, but more often than not, employees really don't let their employers, managers or... (Read More)

It is most likely that if you are considering a call service, you envision one person answering the phones while you and your staff are at lunch. But there is so much more to it than that. In most medical practices, recalls are crucial, but you may... (Read More)

Many employers don't realize that employees' feelings about the companies they work for are often shaped in the first weeks and months on the job. It's a critical window of time for employees to find out about the companies they work for and whether... (Read More)

When running a medical practice, there are a lot of different elements to consider: what management software to use, how many patients can be seen per day, how to bill and more. Although some of these decisions may seem arbitrary, remember that it... (Read More)

According to recent studies, at least one-third of employees have likely engaged in workplace romances. Although employers generally disprove of workplace relationships, they're still bound to happen since employees are together for the majority of... (Read More)

Discovering the variance between different types of insurance coverage and what you can be reimbursed for is always an eye-opener. There are plenty of rules and variations among insurance companies for most treatments. This is especially true for... (Read More)

The psychological concept of self-determination theory has been widely studied and practiced in academics and science, but it also has several useful strategies to offer leaders in the workplace. In a nutshell, self-determination theory refers to... (Read More)

In working with a customer base, there can always be different ways to provide a touch point. They may be for individual needs, but the result is likely the same - to provide patient care and keep the lines of communication going. We wanted to... (Read More)

Have you fallen into the habit of sending e-mails to communicate with our employees — even if they are just a few steps away from you? Perhaps it is time to rethink your reliance on technology to communicate with your team. Although most people... (Read More)