Some people ask “why?” Other people ask “why not?” The latter question is definitely the most salient when it comes to contracting a call service for your medical practice. Why not have a live person answer the phone? Do you hate... (Read More)

Are you comfortable with your primary care physician, but are now faced with having to visit a specialist? Maybe you need someone to take a closer look at your heart, or perhaps those lymph nodes need a second opinion from an Ear, Nose and Throat... (Read More)

Running a medical practice is no easy feat. There are patients to take care of, phone calls to handle, appointments to schedule and a constant stream of paperwork and insurance verifications. Administrative tasks can definitely take time away... (Read More)

According to a study from Harvard University, there's evidence that elderly hospital patients are at a decreased risk for death when treated by female doctors. In fact, the numbers were pretty astounding. If all doctors met the same standard as... (Read More)

Patient Satisfaction Surveys are an important way to see your practice from the point of view of your patients. Your patient retention depends on it. That's why at National Recalls, we conduct Patient Satisfaction Surveys on behalf of our... (Read More)

Across the world, healthcare consumers agree on one thing: They want greater price transparency in their healthcare. Yet, most organizations may not be quite ready for this shift in sentiment. A TransUnion survey found 80% of patients put... (Read More)

Does your office staff keep getting dragged away from the phones? Does filing go undone because there are too many calls to answer or return? Do patients suffer endless wait times because your staff is on another line? Sounds like you – along... (Read More)

What was science fiction just a few years ago is now so commonplace that people of all generations are embracing it as a cost-effective way to have minor health issues resolved: telemedicine. Getting patients more involved with their healthcare... (Read More)

Patients in front of them, phones ringing off the hook behind them … and it’s only 9:01 a.m. Your staff is under pressure from the moment they step into the office – as are you. But you can cut work overload off at the knees if you want … if... (Read More)