The positive customer service spiral

You’ve heard of a vicious circle? Well, there’s also such a thing as a virtuous one – where one good deed gives way to another, and another and another. Here’s how that can happen with just one phone call to a recall service.

Making appointments

Behold – there’s no busy signal when your new patient tries to make an appointment! Instead, they talk to a real, live person, scheduling an appointment quickly and easily.

Appointment reminders

Life can get busy and sometimes, patients forget to keep appointments. But not with a call service that lets them know ahead of time when they’re expected at the doctor’s office.

Appointment attendance

Patient shows up at appointment on time and ready to discuss their health! As a physician, you don’t need to fret over no-shows, and how they eat into your time and budget.

Appointment payment

There’s no trouble getting the appointment paid for, since the recall company checks on the patient’s insurance ahead of time. Bonus: they can check on the patient’s family members’ need for an exam at the same time!

Referrals for new appointments

The patient has such a seamless experience, she refers family members and friends to the practice, starting the whole cycle all over again!