As a busy medical professional, your practice is only as good as your staff – the people around you who help keep things running. And the right staff can keep a medical practice running smoothly or grind it to a devastating halt.

Cross-training

No, it’s not the latest thing in sports. We’re talking about cross-training your staff – so that each person can perform the functions of the others when needed. You never know when someone will have to go home early, call in sick or just quit altogether. If or when that happens, your office still needs to function at optimum levels.

Experience – where it counts

Certain positions can be trained on the fly – receptionist comes to mind. But certain other posts, like office manager or medical assistant, need to be experienced as soon as they walk in the door if you want a successful practice.

Get a recall service

There’s no reason your staff has to consist of people who come into the office every day. In fact, it’s often a wise idea to save that personnel to handle patients face-to-face. Augmenting routine tasks, like appointment reminders and billing, to a recall service is the perfect way to round out your hardworking office staff.