Customer touch points: The best ways to reach out

In working with a customer base, there can always be different ways to provide a touch point. They may be for individual needs, but the result is likely the same – to provide patient care and keep the lines of communication going.

We wanted to give some details on some of the ways that we provide great customer touch-points. These are all calls that can take place as part of a plan to increase customer engagement, schedule more appointments or find out more details about your patient base. Here’s a list of the more common ones that take place.

Patient surveys

By acting as a third party, we can ask your clientele specific questions about the patient experience. We then compile the outcomes and send them to you for analysis and possible ways for you to enhance the patient experience with that data in hand.

Confirmation calls
If you want to prevent no-shows, there is a system in place for a call to each of your patients one to two days before their scheduled appointment, just as a simple reminder. This is an excellent time to confirm the appointment or reschedule if necessary.

Calls for pre-appointments

With regular appointments such as annual exams booked well in advance, it’s a good idea to have reminder calls closer to the appointment time. This is a time to remind patients of the appointment and reschedule if something is preventing the appointment from taking place.

Reactivation calls
If you have patients who haven’t made a visit in years, this system can help reach out to them again. It becomes not only a chance to recapture a patient’s business, but it can also be a time to find out why they became inactive with your practice in the first place, changing processes or other ways you do business for the better.

Helping you spend more time with patients 



These services are just a few that National Recalls provides its clients. We can also handle more for your practice, including appointment scheduling, soft collections, insurance verification and incoming phone call relief programs.

The ultimate goal is to give you and your staff more time to focus on patient care and more strategic efforts to move your business forward. Our website has more details on what we can provide you.