How an outsourced calling service can be distinctive

Using an outsourced calling service is, at its very core, providing relief to medical staff who want to focus on providing patient care and customer service. What the company brings to the table to meet that goal makes it stand out among others.

In a type of business where rigorous training and attention to detail on compliance are important, having programs that help with these attributes are critical. At the same time, having empathy for a client’s situation is just as crucial.

We wanted to share what we think an outsourced calling service should provide that helps distinguish it from others. All of these elements combine to ensure a seamless transfer of information as you partner with a company to provide the best service possible to patients.

Regular reporting 

Every month, a calling service should provide a complete overview of what is being done. This includes copies of lists, a breakdown of scheduled appointments, capture rate and ROI. All of these stats will help you run your business in a better and more efficient manner.

Privacy concerns

The staff of a calling service should know HIPAA rules inside and out. All employees should be required to take a course and be certified in HIPAA compliance for a service offering live callers.

Checks and balances
It’s important to have training, manuals, scripts and systems to complete its work. Every aspect, from the workflow to scheduling to techniques for writing notations should all be accounted for. It brings both service and quality to the work that needs to be done.

The personal touch
Automated services can bring efficiency but will never replace a live person. Healthcare is caring personified, so it makes sense to personally reach out to patients to strengthen customer service and loyalty. That relationship is all-important, and the best companies realize its essential nature.

Keeping the focus on patients 



With these types of identifiers listed above, National Recalls can be there for the quality services you and your patients demand. We create an outlet for your office that handles various tasks from appointment scheduling, daily confirmations and soft collections to insurance verification and incoming phone call relief.

By using our services, you can focus entirely on caring for your patients, creating better relationships and also making the work around the office more strategic and efficient for everyone on your staff.

Find out more about how we can help by visiting our website.