Your practice, from the POV of your patients

What is it like to be a patient in your medical practice? Patient Satisfaction Surveys are an important way to see your practice from the point of view of your patients. Why is this so important for physicians today? Your patient retention depends on it. That’s why at National Recalls, we conduct Patient Satisfaction Surveys on behalf of our clients.

We start by gathering information about each patient’s experience during their last visit. The outcome of each question and any additional comments are then compiled into a summary which is sent to your office and calculated as your office’s “Net Promoter Score.” This information can be useful internally, or for compliance with any associations or organizations that may require this information to be actively collected and maintained.

Patient Satisfaction Surveys offer a unique opportunity to not only see your practice from the point of view of your patients but to turn negative customer experiences into positive ones. Oftentimes, businesses, including medical practices, simply don’t have a good understanding of the types of things that are driving their customers or clients away or making them unsatisfied. Patients often do not provide you with valuable feedback on their own; they may simply find another medical provider or provide negative feedback about you and your practice online, or communicate that to other people. That can have a negative effect on your ability to grow your practice. Our service provides the data you need to see what you’re doing right — and wrong — in your patient’s view.

We can also help you address some of the negative feedback you receive. If your Patient Satisfaction Survey discovers, for example, that your patients feel like they are being sent to voicemail too often, are annoyed that you have voicemail on during the lunch hour or during times of high call volume or that the phone rings too many times before someone picks up, we can help! Forward your incoming calls to us. We will gladly answer your incoming calls in any manner you desire. We can help your employees have the time to properly manage the patients in your office.

Want to explore all of the ways we can help your practice increase customer satisfaction, retention and revenue? Visit our website today. http://nationalrecalls.com