Three areas vital to the success of your medical practice

As a physician, the care you provide has a big impact on patient satisfaction. But even if you’re delivering the best in patient care, there’s much more to the patient experience. Here are three areas that are vital to the success of your practice — and how we can help:

Phone etiquette. ‘I like voicemail’ — said no one ever. Don’t send your patients to voicemail, make them suffer through a complicated automated phone system to get to a live person or make them wait on hold for a long time. Too many calls? Going to lunch? Important meeting? We can help. We will gladly answer your incoming calls in any way you’d like. Patients want to talk to a real, live and cheerful person and schedule an appointment or have any other need addressed quickly and efficiently, and we can help you consistently provide that level of service.

Appointment reminders. We can help you help your busy patients and reduce no-shows in three different ways. First, we can call each of your patients 24 to 48 hours before their scheduled appointment to remind them of their appointment time. We will then either confirm or, if need be, reschedule. We also can reach out to patients who made pre-appointments for annual exams a long time ago and may have forgotten about them. We can call each patient with a pre-appointment 1-3 weeks ahead of time to see if the data/time will still work with their schedule. Third, we also can call patients who don’t have an appointment to schedule one about a month or so before they are due for their annual checkup. This leaves your staff free to devote their time to existing patients. In this way, we can provide a fuller schedule for your practice and help you generate revenue.

Customer satisfaction surveys. We can handle Patient Satisfaction Surveys as a third party to your patients. Based on those surveys, we’ll create a summary and calculate your office’s “Net Promoter Score.” This provides you with important information you can use to make sure your practice is running efficiently and providing the level of service that your patients want and need.