The importance of Patient Satisfaction Surveys

Patient Satisfaction Surveys are an important way to see your practice from the point of view of your patients. Your patient retention depends on it. That’s why at National Recalls, we conduct Patient Satisfaction Surveys on behalf of our clients.

We gather information about each patient’s experience during their last visit. The outcome of each question and any additional comments are then compiled into a summary which is sent to your office and calculated as your office’s “Net Promoter Score.” This information can be useful internally, or for compliance with any associations or clubs which may require this information to be actively collected and maintained.

Patient Satisfaction Surveys offer a unique opportunity to turn negative customer experiences into a positive ones. Oftentimes, businesses, including medical practices, simply don’t have a great understanding of the types of things that are driving their customers or clients away or making them unsatisfied. Sometimes it’s seemingly small things that annoy and drive patients away! Also, patients often do not provide you with valuable feedback on their own; they may simply find another medical provider or provide negative feedback about your business to other people, in person or online. That can have a negative effect on your ability to grow your practice. Our service provides the data you need to see what you’re doing right — and wrong — in your patient’s view.

We can also help you address some of the negative feedback you receive. If your Patient Satisfaction Survey discovers, for example, that your patients feel like they are being sent to voicemail too often, are annoyed that you have voicemail on during the lunch hour or during times of high call volume, we can help! Forward your incoming calls to us. We will gladly answer your incoming calls in any manner you desire.

Want to explore all of the ways we can help your practice increase customer satisfaction, retention and revenue? Visit our website today! http://nationalrecalls.com