Should you train your staff to do recalls?

You put a lot of time and effort into training your staff, and you hope that they’re willing to work at least as hard for you. But is it really worth all that extra effort if there’s an easier option?

Privacy matters

One of the chief reasons that medical staff has to be trained in recalls is privacy. Keeping patient information confidential isn’t just the right thing to do; it’s usually mandated by law. A good recall service has already trained its staff in the importance of patient privacy – including things like whom to give (and not give) pertinent medical information to.

Caught in the middle

In addition to the time it takes to train staff on recalls, actually doing those recalls can leave them caught in the middle. Being on the phone can pull staff away from patients currently in the office. Or a patient might call the office and get put on hold – or just hang up altogether. Assess whether this is currently a scenario you want to have in your practice.

Making use of your time

Would the time you’re taking to train office staff on recalls be better spent as a physician? Consider how many hours it takes to teach staff what you want them to do – and then making sure it’s done correctly. Spending time with patients should be your first priority … and a recall company can make it happen.